Right of Withdrawal

Pursuant to Legislative Decree no. 185 of 22.5.1999, the consumer who, for whatever reason, is not satisfied with the purchase made, has the right to withdraw from the contract entered into, within 14 days from the day of receipt, without specifying the reason. Withdrawal must be manifested by sending, within the aforementioned period of 14 days, a registered letter with acknowledgement of receipt to the following address: Classe s.r.l. Via G. di Vittorio 74 Empoli 50053 (Florence). Within the same deadline a fax can be sent to 0571-944038 or a PEC to the address:

Within the aforementioned term of 14 days, all the goods purchased must be returned by the consumer to the sender-supplier intact and in their original packaging and any manuals, without any lack. The costs of the return shall be borne by the consumer himself; failing this, the withdrawal shall become ineffective. Without prejudice to the fulfilment of the above, Classe s.r.l will refund the full amount paid by the consumer within 30 days from the date of shipment of the goods by the customer. If the amount has been paid by credit card Classe s.r.l. will credit the same amount, through the issuing institute, to the consumer's card, otherwise it will be the responsibility of the consumer to promptly provide the bank details on which to obtain the transfer (ABI, CAB, current account of the invoice holder). Any other method of reimbursement (when paid cash on delivery) is to be assessed on a case-by-case basis and may be subject to an additional charge. Details and conditions for exercising the right of withdrawal:
The right applies to the purchased product in its entirety; it is not possible to exercise withdrawal only on part of the purchased product (e.g.: accessories, etc.).the purchased goods must be intact and returned in original packaging, complete in all its parts (including any documentation and accessory equipment: manuals, cables, etc. ...); In accordance with the law, the shipping costs are charged to the customer; The shipment, until receipt of the goods at our office, is under the complete responsibility of the customer; In case of damage to the goods during transport, Classe s.r.l. will inform the customer of what has happened (within the working day following receipt of the goods), to enable him to make a timely complaint to the courier of his choice and obtain reimbursement of the value of the goods (if insured); in this case, the product will be returned, with shipping costs borne by the customer, at the same time as the cancellation request;
Classe s.r.l. is not liable in any way for damage to or theft/loss of goods returned by uninsured shipments;
. On arrival at the premises of Classe s.r.l, the product will be examined to assess any damage and/or tampering not resulting from transport. If the original internal/external packaging is opened and/or ruined, Classe s.r.l. will deduct from the refund due a minimum of 20% of the same, as a contribution to the cost of restoring the goods. Without prejudice to any repair costs for ascertained damage to the original packaging, Classe s.r.l. will refund the customer the amount paid for the item alone without the shipping costs, within 30 days from the date of return shipment of the goods. It will be the responsibility of the customer to promptly provide the bank details on which to obtain the transfer (ABI - CAB - Current Account of the invoice holder).

The right of withdrawal lapses totally, due to the lack of the essential condition of integrity of the goods (packaging and/or its contents), in cases where Classe S.r.l. ascertains

a) The lack of the original external/internal packaging;

b) The absence of integral elements of the product (accessories, cables, manuals, parts, etc.);

c) Damage to the product due to causes other than transport;

d) Evidence that the product has already been used/washed or carried out the operations necessary for its first use;

In the event of forfeiture of the right of withdrawal, Classe s.r.l. will return the purchased goods to the sender, charging the sender for the shipping costs.